Delivery of Products

  • Address: Delivery of the Products shall be made to the address you specify in your Order either by Seller or by Univercell (or its agents) on behalf of Seller.
  • Delivery & packing charges: Delivery and packing charges shall be as set out in the Order.
  • Tracking: You may track the status of the delivery at the “Order Tracking” page of the Platform.
  • Delivery timeframe: You acknowledge that delivery of the Products is subject to availability of the Products. Seller will make every reasonable effort to deliver the Product to you within the delivery timeframe stated on the relevant page on which the Product is listed, but you acknowledge that while stock information on the Platform is updated regularly, it is possible that in some instances a Product may become unavailable between updates. All delivery timeframes given are estimates only and delays can occur. If the delivery of your Product is delayed Seller will inform you accordingly via e-mail and your Product will be dispatched as soon as it becomes available to Seller. The time for delivery shall not be of the essence, and Seller (nor any of its agents) shall not be liable for any delay in delivery howsoever caused.
  • Deemed receipt: In the event you do not receive the Product by the projected delivery date and provided that you inform Univercell within 3 days immediately from such projected delivery date, Seller will try, to the best of Seller’s ability, to locate and deliver the Product. If Univercell does not hear from you within 3 days from such projected delivery date, you shall be deemed to have received the Product.
  • Customer’s failure to take delivery: If the Customer fails to take delivery of the Products (otherwise than by reason of any cause beyond the Customer's reasonable control or by reason of Seller’s fault) then without prejudice to any other right or remedy available to Seller, Seller may terminate the Customer Contract.
  • • Unattended Delivery: Univercell provides the option of having your Products left at the Customer’s doorstep, or as otherwise instructed by the Customer, as an “Unattended Delivery.” Please note that some orders will not be eligible for Unattended Delivery. While Univercell’s goal is to honour the Customer’s preferences whenever possible, Univercell is unable to guarantee that Univercell (or our agents) will be able to meet these instructions under all circumstances. If the Customer selected for an Unattended Delivery and no one is available to accept the delivery of the Products, Univercell (or our agents) will leave the Customer’s Products unattended on or in front of the Customer’s premises, or as instructed. Where the Customer specifically instructs Univercell (or our agents) to leave the Customer’s Products outside the door, or as instructed by the Customer, of the specified delivery address, such delivery (including unattended alcohol) shall be at the Customer’s sole risk and the Customer accepts all liability and risk of loss, theft, and damage.